Refund Policy

Zyniq Digital provides professional services that require time, expertise, and third-party costs. Because work begins as soon as an engagement starts, refunds are handled on the basis of work performed and costs incurred, as described below and in your statement of work (“SOW”).

Deposits and onboarding/setup fees cover discovery, planning, and resourcing that happen at the start of a project. These are non-refundable once work has commenced, as they reflect time already invested.

• Retainers are billed in advance for the upcoming service period.
• You may cancel with the notice period stated in your SOW (typically 30 days).
• The current period’s fee is non-refundable once the period has begun, as the team and capacity are already allocated.
• No further retainer fees are charged after the notice period ends.

For fixed-scope projects, if you cancel before completion you will be billed for all work completed and costs incurred up to the cancellation date. Any amount paid beyond that value will be refunded. Milestone payments are non-refundable once the corresponding milestone has been delivered and approved.

Ad budgets paid directly to platforms (Google, Meta, etc.) are governed by those platforms’ own policies and are outside our control. Unspent ad budget held by us on your behalf, if any, will be returned. Management fees for periods already worked are non-refundable.

• Completed and approved deliverables.
• Time already spent on strategy, creative, or implementation.
• Third-party costs already incurred (software, licensing, media, contractors).
• Results-based dissatisfaction where services were delivered as agreed — marketing outcomes depend on factors beyond our control.

To request a refund or discuss a concern, email support@zyniqdigital.com with your company name, invoice reference, and the reason for your request. We review every request in good faith and aim to respond within five (5) business days.

Please contact us before initiating a chargeback — we’re committed to resolving issues directly and fairly. Unwarranted chargebacks for services rendered may be disputed with supporting documentation.

We may update this Refund Policy from time to time; the “Last updated” date above reflects the latest version. Questions? Reach us at support@zyniqdigital.com. Zyniq Digital — San Francisco · Dubai.